Customers like Control!

Through carrying out my work experience it is easy to see that customers like to have control, they like to know exactly what is going on. As we know technology is now incredible, and the amount of different things both customers and businesses can do is overwhelming. 

So is interactive tables at restaurants the next big thing? A large number of people say yes, as long as it is within the right environment. I suggested the technique within the video to my duty manager the other day. This has now been passed on to our marketing team to see if it could work within our bar area. 

I believe that the opportunities that technology could bring to a business are large, as long as it is within the correct environment. For example this would not work at all on an plane, but you could put this in a hotel restaurant where it could prove to be very successful, whilst being a talking point for customers which could lead to the hotel reputation being lifted. 

Please let me know if any of you have been anywhere where this has been done, i would be very interested in visiting a place and seeing it in action for myself!